Shipping & Refund Information
Your order of Chapman 3C Beef is just one shipment away! In order to ensure that your order reaches you in a timely manner with all product(s) in excellent condition, we’ve outlined the following guidelines.
- Beef orders received by Thursday 12:00 pm, will ship the following Monday excluding holidays.
- 2019 Holiday Shipping schedule
Choosing your transit time:
1-2 days - meat will arrive frozen
3 days - meat may be partially thawed (safe to freeze)
4 days - it may arrive cool to the touch, ready to cook
- Pick Up/Delivery
Arrangements can always be made to pick up your beef at Chapman 3C Cattle Company in Hico, Texas. We are always happy to deliver to local customers, call, text or email Mark at (254) 977- 4337 firstname.lastname@example.org to make arrangements.
If your product is not cool to the touch, please do not hesitate to contact us. Meats delivered warm or with seals broken should not be eaten. Please notify us immediately at (254) 977-4337 or email mark@chapman3Ccattle.com. We are here to help you and strive to have satisfied customers that taste the difference in our beef.
PLEASE NOTE: Shipping may be interrupted or delayed due to holidays or inclement weather. If this occurs, your order will be shipped on our next available shipping day. Please remember our beef is flash frozen fresh and does not contain additives or preservatives. It is normal for there to be slight variations in color, shape, size and weight depending on the type of product ordered and the aging process
- You must supply a physical address. NO P.O. BOXES can be accepted. We cannot be responsible for any shipment that is delivered incorrectly and/or undeliverable due to incomplete, incorrect and/or invalid shipping addresses. Please double check your shipping address when placing your order.
- We only accepts online U.S. orders at this time.
- When your order is shipped, you will receive an email notification with a link to track the status of your shipment.
Shipping carriers will not require you to be home for delivery. Please anticipate the arrival of your package so you can transfer your meats directly to your refrigerator or freezer.
- Estimated delivery dates are subject to change and do not include weekends or holidays.
We offer UPS Ground and USPS shipping to provide you with the most economical shipping option. You can choose your shipping option at time of check out. If you prefer another carrier, please contact us. Contact Mark Chapman at (254) 977-4337 or mark@chapman3Ccattle.com.
Shipping rates are calculated based on the weight of your order, the shipping method selected, and the distance your order needs to travel. All orders ship from our ranch in Hico Texas.
If you have questions, concerns or experience any problems with your order, please do not hesitate to contact us:Mark Chapman at (254) 977-4337 or mark@chapman3Ccattle.com.
Connie Chapman at (817) 219-5230 or connie@chapman3Ccattle.com.
We are here to help you and strive to have satisfied customers that taste the difference in our 3C beef.
If you experience any problems with your order or shipment, contact us immediately.
Your order will arrive frozen but depending on the transit time and the time of year there could be some thawing. If there is slight thawing around the edges of the various cuts, it is still colder than refrigerator temperature. When receiving your order, immediately unpack and place items in the freezer or thaw to prepare.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.
To be eligible for a return, you must notify us of any issues with your order immediately.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We do not accept exchanges
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.