FREE GROUND SHIPPING on 3C Beef orders over $149!!

Shipping & Refund Information

Arrangements can always be made to pick up at Chapman 3C Headquarters in Hico, Texas. We are always happy to deliver to local customers, contact us at (254) 977- 4337 to make arrangements.

 Shipping Your Beef Order 

Your order of Chapman 3C Beef is just one shipment away! In order to ensure that your order reaches you in a timely manner with all product(s) in excellent condition, we’ve outlined the following guidelines.  

  • Orders received Sunday through Saturday, excluding holidays and will ship the following Monday or Tuesday. We are centrally located so your meat will arrive in 1-4 days via ground shipment. 
  • You must supply a physical address. NO P.O. BOXES can be accepted. We cannot be responsible for any shipment that is delivered incorrectly and/or undeliverable due to incomplete, incorrect and/or invalid shipping addresses. Please double check your shipping address when placing your order. 
  • We only accepts online U.S. Orders (Lower 48 States) at this time 
  • See ground shipping map below for estimated arrival times. 
  • When your order is shipped, you will receive an email notification with a link to track the status of your shipment. 
  • Shipping carriers will not require you to be home for delivery. Please anticipate the arrival of your package so you can transfer your meats directly to your refrigerator or freezer.

  • Estimated delivery dates are subject to change and do not include weekends or holidays.

Carriers

We offer UPS Ground and USPS shipping to provide you with the most economical shipping option. You can choose your shipping option at time of check out.  If you prefer another carrier, overnight, or 2nd day service, please contact us and we will work with you. Contact Mark Chapman at (254) 977-4337 or ​​mark@chapman3Ccattle.com.

Shipping rates are calculated based on the weight of your order, the shipping method selected, and the distance your order needs to travel. All orders ship from our ranch in Hico Texas.

Packaging and Receiving

Chapman 3C Beef is flash frozen and vacuum sealed. Your order will be shipped inside an insulated lined cardboard box packed with dry ice or gel packs. Your product may be thawed upon arrival, but as long as it is cool to the touch, the product is good to eat within 3 days or may be refrozen. 

If your product is not cool to the touch, please do not hesitate to contact us. Meats delivered warm or with seals broken should not be eaten. Please notify us immediately at (254) 977-4337 or email mark@chapman3Ccattle.com. We are here to help you and strive to have satisfied customers that taste the difference in our beef.

PLEASE NOTE: Shipping may be interrupted or delayed due to holidays or inclement weather. If this occurs, your order will be shipped on our next available shipping day. 

Please remember our beef is flash frozen fresh and does not contain additives or preservatives. It is normal for there to be slight variations in color, shape, size and weight depending on the type of product ordered and the aging process.

Customer Service

If you have questions, concerns or experience any problems with your order, please do not hesitate to contact us: 

Mark Chapman at (254) 977-4337 or mark@chapman3Ccattle.com.
Connie Chapman at (817) 219-5230 or connie@chapman3Ccattle.com. 

We are here to help you and strive to have satisfied customers that taste the difference in our beef.                                                                                                                                

UPS GROUND SHIPPING MAP
 
RETURN POLICY

Refunds
If you experience any problems with your order or shipment, contact us immediately.
Your order will arrive frozen but depending on the transit time and the time of year there could be some thawing. If there is slight thawing around the edges of the various cuts, it is still colder than refrigerator temperature. When receiving your order, immediately unpack and place items in the freezer or thaw to prepare. 

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.

To be eligible for a return, you must notify us of any issues with your order immediately.

Non-returnable items:
Gift cards
Perishable Food

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)
We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mark@chapman3ccattle.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We do not accept exchanges

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.